Well,
I ordered an S9 on Jan 8th and my order is still pending. I didn't pay $120 extra for Express delivery though.
I am not defending them, but here's what's on their website.
"REFUNDS
All purchases are final. Request for refund will not be honored by us. We advise you to make any payment only after careful consideration. In the case that we fail to ship out your order, we will contact you for refund. Generally, refund will be in USD with the USD amount of your order amount instead of the BTC amount, considering USD is a fixed amount, not a variable like BTC."
I hope they will contact me for refund if won't deliver my S9.
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