Hi fong siwai,

Issue is with Microsoft email filter, it considers our emails as spam.
You should consider changing to another email, gmail for example is working correctly.

Kindly send email from your current email address to support@alcurex.info and ask for email change to your other than Microsoft related address (no live, hotmail, etc.).
Thank you!
And kindly refer to this ticket:

Ticket: https://alcurex.freshdesk.com/helpdesk/tickets/461

Sincerely,
ALCUREX Support Team

plz help me

hello halibit

hotmail  can't receive email PIN  from alcurex web page ,
I would like to change  my hotmail address to gmail
i sent many email to support@alcurex.info
 
how long change this ?
 
best regards,
Fong siwai