I have the same problem with HitBtc I deposited SUB and they still aren't in my account the deposit doesn't even show up as pending as if nothing has happened.

This is my TxHash: 0xc8c7e4b61a1b289f090369e8c6109af16065aa549d12cf2fff4644f70bde1c46
 This my Ticket ID #207678

Support is nowhere to be found. If I do not receive my funds or some kind of response from support I will have no choice, but to report them to the Hong Kong authorities. A class action law suit is brewing.
Remeber that even the MtGox scammers eventually got caught.