We would like to remind once again that CEX.IO is not a scam and we are just facing temporary issues associated with the increased growth to which we appeared to be unprepared.
As soon as the complicated situation comes to an end and we deal with every single issue that was reported by the users, we will make our best to ensure that such situation will not appear again in the future.
We understand that dealing with the money of our users requires from us to take the responsibility. Still, not every time everything depends solely on us. There are sometimes the external factors we are unable to overcome.
Unfortunately, it comes at the expense to our customers, and we are constantly looking for the ways to ensure faster processing of payments and flawless working of the platform.
We understand the concerns our users have with the money, and we are doing everything possible to ensure they receive their money. Many of the users have already had a chance to ensure that we are doing our job. In this situation, we ask for your patience as it will help us to concentrate on the issues that need to be resolved.

We are grateful for your understanding and staying with us through this complicated period.