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1  Economy / Exchanges / Re: CryptoCapital Withdrawal Problems on: January 23, 2018, 06:29:05 PM
For now, that's what I would say as well.
I will keep you all updated daily if I get any emails back.
Any resolution suggestions from veterans will be welcome!
2  Economy / Exchanges / Re: Crypto Capital Do Not Pay on: January 23, 2018, 04:08:36 PM


Hi! I'm also have the same problems with you. I have USD 23K in pending transaction waiting for authorization. This thread makes me feel so scared  Sad

Hey, don't worry at least we are both brothers in the same boat.  We will keep bailing until we get it to shore!
I will keep you informed here as to how I go.  How long has the 23k been pending for?

[/quote]

That's great! Grin the 23k USD has been pending since 19 January waiting for authorization. . How about you? This week EXMO (Russian exchange) already removed crypto capital from their withdraw option and now I feel more scared  Cry
[/quote]

Mine is pending since the 18th January.
I know this isnt a huge length of time compared to some people...
However, have you emailed them or received any response?

Relax.... we will sort it out!!!  I am sure there are others on this forum who will help us out as well.
I love the crypto community.  We understand that we need to stick together and make sure that the financial systems work for us!
3  Economy / Exchanges / Re: Crypto Capital Do Not Pay on: January 23, 2018, 02:42:58 PM

[/quote]

Hi! I'm also have the same problems with you. I have USD 23K in pending transaction waiting for authorization. This thread makes me feel so scared  Sad
[/quote]

Hey, don't worry at least we are both brothers in the same boat.  We will keep bailing until we get it to shore!
I will keep you informed here as to how I go.  How long has the 23k been pending for?
4  Economy / Exchanges / CryptoCapital Withdrawal Problems on: January 23, 2018, 01:46:28 PM
I have £16k sitting in my Crypto Capital account (cryptocapital.co)
(Sold a couple of BTC on CEX.IO).  That's pretty much all my BTC so I really don't want to lose this money! Sad

On the 18th Jan I initiated a transfer of funds out to my bank account and it has been sitting in the 'sent for authorization' queue.

This extended period has made me lose confidence in their ability to get things done in a reasonable period of time so I have send them this email.

----------------------------------------
Hi there,

Please can you cancel my pending transfer from my account.  I have a request for £15985 transfer OUT pending and I would like to CANCEL IT IMMEDIATELY.

I will initiate another transfer for the funds to be returned to my CEX.IO account instead.

Please can somebody get back to me ASAP. 

I am going to be posting my emails on bitcointalk.org so that everybody can see how this matter is settled and how quickly it takes for a resolution.  I am reading very negative reviews for your services and how slowly everything happens.  I am trying to prevent the same thing happening with my case.

Regards,
-------------------------------------

I am going to post every email that I receive back from them in a timely manner so that I can give everyone here an idea of how CryptoCapital deals with this issue.
I am also copying my emails to their support@cryptocapital.co address so that both are duplicated.
Even if this goes all sour, I am happy to help prevent other people getting stuck. 

Wish me luck everybody!

-Sid-
5  Economy / Exchanges / Re: Crypto Capital Do Not Pay on: January 23, 2018, 01:35:46 PM
Hi!  I have a similar problem, I have £16k waiting in a pending transaction 'waiting for authorization' to be sent from my CryptoCapital account to my bank account in the UK.
Have you had your queries answered or resolved?
We can join forces to see if we can press them a little harder maybe?

I think CryptoCapital is under resourced in terms of customer service.  This maybe the real issue, but I think they need to tell us.

Has the money actually left your CryptoCapital account?

-Sid-
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