I had asked for a refund of Rs 12,500 as money was sent to their old bank account no ( The bank account account no keeps on changing and I accidently sent money in that account). I created tickets, sent mail and after long, I got a reply that money will be refunded within 7 working days. Even after 7 days today, there has been no reply from zebpay and the amount has not been refunded.

They are no longer replying to mail/tickets and the contact no mentioned on their website is non existent.
 
They take money immediately, but while giving it back they don't even care to reply. Pathetic support system from zebpay.