I sent ETH to BIBOX and waited and waited... 6Hrs later I sent an email and received the fund to my account within a minute. (I was surprised how fast they responded)
Luckily the price hasn't changed the coin that I wanted buy.
When you get conformed from the blockchain explorer, you need to check your account and if order hasn't put thru, then email them right a way for the solution.
![Cheesy](https://bitcointalk.org/Smileys/default/cheesy.gif)