I lost over AUD$80,000, stored as fiat with MtGox.  Can i get in on this?

Thanx barek, bank emailed asking them to send a scanned copy of an statement to me (as i am out of the country).

they never have anyone available for chat, and not a single support request has been answered.  any emails sent to mt.gox have been automatically sent to the support service, which means they will go unanswered too.

Gigacoin, i would comply if they actually responded to my support tickets which asked them what an "invoice of transfer" was.  I've never heard of this term, and neither has google apparently.

So i wired some money to mt.gox and received an email saying:

-----Your Deposit has been put on hold as a result of our confirmation process.

-----In order to finalize the transaction we require invoice of the transfer with your name and address written on the document.

No details as to what exactly the invoice is to say nor and address to send to were given, whether it needed to be from me or my bank, hard or digital copy, etc.

Several support things have been sent in which have all gone unanswered.

Is this normal behaviour?  Has anyone else encountered this and if so, what did you do?

Thanx for your reply, ajax.

Still looking for an useful reply, though, and it is a shame that newbs, like myself, can only post to the newb section.

So i wired some money to mt.gox and received an email saying:

-----Your Deposit has been put on hold as a result of our confirmation process.

-----In order to finalize the transaction we require invoice of the transfer with your name and address written on the document.

No details as to what exactly the invoice is to say nor and address to send to were given, whether it needed to be from me or my bank, hard or digital copy, etc.

Several support things have been sent in which have all gone unanswered.

Is this normal behaviour?  Has anyone else encountered this and if so, what did you do?

I watched bitcoin since it was $2 and i cannot describe to you how sad i feel to not have acted earlier.