Finally today and after chasing them for long, I consulted a lawyer in Panama who advised me to contact "Superintendency" in Panama, its a government authority for financial  institutions like banks and exchanges like CryptoCapital, I dropped them an email "atencionalcliente@superbancos.gob.pa" and I CC'd all CryptoCapital email accounts "accounts@cryptocapital.co" & "contact@cryptocapital.co" & "registration@cryptocapital.co" & "support@cryptocapital.co".

I believe this forced them to reject my SWIFT transfer request and release the amount of money held for almost a month. I transferred my money to Coinapult and bought bitcoins and transferred them away of those ****

Be careful from scams fellows !!!

I placed a withdrawal request to my local bank account since Jan 16, 2018 but until now it is in authorization status, I tried to contact them several times by email and phone but with no answer, I used to transfer funds from CEX to Coinapult and used to go through in the same day with no issues, once I decided to withdraw my funds to my bank account the transfer got stuck ...