​Already 6 days i am trying to refund my token​s, but you dont answer me at all !!! what is the problem???

I noticed that tokens which I bought with master card will be minted only after 6 month of waiting and decided to refund all money back to my card.

Attached file for your review.

For purchase and register on your web site I used same email​   ​ rasulov.rauf@gmail.com
 


is this projet scam?

 I DIDNT RECEIVE ANY ANSWER IN ONE WEEK ALREADY !!!!!!!!!!