Yes of course, it won't have a big effect. And I wouldn't be suprised that this girl is just here to hide the real owner. The biggest result can be having some difficulties to get a visa if one day she tries to enter the schengen space, but I have little hope about this. At least I inform others about the danger.
(sorry to answer in english mais nous sommes dans la partie anglaise du forum)

The problem is that in trading, time is money.

When you pretend to build a business dealing with people money you cannot be "slow sometimes", the service must be perfect. And if there is a problem, you first inform all users and fix it as rapidly as possible. If you are overwhelmed, you go offline, put all team resource on problem fixing and come back only when everything is ok.

Ignoring support tickets, ban users because they ask help, hide identity ... that's not the right way to do and I really hope that when this business will mature all these shady exchanges will die.

I have never had the smallest problem with Bitstamp. So it is possible to build high quality exchange.

My scam report about EXMO :


What happened
I transfered 61.31853900 XRP from Bitstamp to Exmo on 1/2/2018 10:48. This money never arrived in my EXMO wallet. I contacted the support, no answer (tickets 359135 and 360621). I have complained on chat and I have been banned (so they read the chat but don’t bring support).
During night from February 1st to 2nd, they stopped the website for maintenance. I was hoping it was to fix all broken transfers. But in the morning my money is still not here, so it is not simply a technical problem.
Even if they finally transfer the XRP, it has already lost 40% of its value.
My scam report about EXMO :


Scammers profile link.
https://bitcointalk.org/index.php?action=profile;u=409494

Amount scammed
63.23 USD

Proof of transfer:
https://xrpcharts.ripple.com/#/transactions/C35C7465D7F8632EC571F258C3A4BEC1205F6C1E13673C93885978ED7B00D118

My next actions
I am filling a complaint on French Prefecture de Police for theft against Olga MAMAEVA born in April 1989 and living Bld. Constructorillor Nr 24, Bl. 19, Sc 2, Ap. 59, Bucharest, Romania as representative of EXMO FINANCE LLP.
https://beta.companieshouse.gov.uk/company/OC393235/officers
I also contact british authorities to inform them that EXMO FINANCE LLP has illegal activities on their soil.


Final word
That’s not a big amount of money and I will survive. But I have principles.
We all mostly came to cryptos because we were sick of the banks behavior. But the fact is that what started as a great project from brilliant and moral people is now becoming ugly because of scammers like EXMO. So we have 2 options : either we clean this space ourselves, and bring people like EXMO out of business, or the states will do it for us with strict regulation. I much prefer the first option.

What happened
I transfered 61.31853900 XRP from Bitstamp to Exmo on 1/2/2018 10:48. This money never arrived in my EXMO wallet. I contacted the support, no answer (tickets 359135 and 360621). I have complained on chat and I have been banned (so they read the chat but don’t bring support).
During night from February 1st to 2nd, they stopped the website for maintenance. I was hoping it was to fix all broken transfers. But in the morning my money is still not here, so it is not simply a technical problem.
Even if they finally transfer the XRP, it has already lost 40% of its value.


Scammers profile link.
https://bitcointalk.org/index.php?action=profile;u=409494

Amount scammed
63.23 USD

Proof of transfer:
https://xrpcharts.ripple.com/#/transactions/C35C7465D7F8632EC571F258C3A4BEC1205F6C1E13673C93885978ED7B00D118

My next actions
I am filling a complaint on French Prefecture de Police for theft against Olga MAMAEVA born in April 1989 and living Bld. Constructorillor Nr 24, Bl. 19, Sc 2, Ap. 59, Bucharest, Romania as representative of EXMO FINANCE LLP.
https://beta.companieshouse.gov.uk/company/OC393235/officers
I also contact british authorities to inform them that EXMO FINANCE LLP has illegal activities on their soil.


Final word
That’s not a big amount of money and I will survive. But I have principles.
We all mostly came to cryptos because we were sick of the banks behavior. But the fact is that what started as a great project from brilliant and moral people is now becoming ugly because of scammers like EXMO. So we have 2 options : either we clean this space ourselves, and bring people like EXMO out of business, or the states will do it for us with strict regulation. I much prefer the first option.