I found the problem. I did some searching around the internet and saw a few people had a similar problem but no solutions. So i started reading the miner system logs from the bottom up. I found a line before the CGminer exit lines with port not open...
So...I use awesome miner to monitor the miners. I changed the port to 4028 for the API access. When i did the hard reset this port did NOT revert back to 22.

After switching it back i restarted CGminer in the interface and it fired back up!.

Thanks for the idea. I tried a reset but it didnt work. The status screen is all blanks.
this is in the CGminer spot on the overview page - unknown(waiting cgminer to start)

I have tried the restart CGminer button in the system tab but no luck.

I got a good 2 hours at 11.6 T/s. now nothing.  

the logs appear to indicate that the miner and the cores are OK. Has anyone tried to re-load the firmware or CGminer? The firmware on their site is older than the one in the miner.

Has anyone tried to submit a ticket on their site? I did open a ticket. Or is there a better way to ask about support/warranty?

got mine today too. Ran well for about 2 hours. When to change the pools and did a reboot. Now it wont start. I can access the web page but it Just says waiting for Cgminer to start. let it sit for 10 minutes and it is so hot i can hardly touch it.
Looks like i will be checking with them on the warranty. Unfortunate after waiting 4 weeks for this thing.