I am in the same situation. 1 month ago I transferred 1015€ from my Crypto Captial account to my German bank account and never received the money 
Support doesn't reply to my emails nor do they answer the phone.

So I will now contact CEX.IO to see if they can get my money back, and also post a SCAM REPORT on this forum, to warn people:

DO NOT use Crypto Capital !!!