@JeromeTash They haven't given me any response actually. No replies to multiple support tickets, emails.
One of their telegram moderators, (who swears he's just some volunteer.....who knows) told me he was told my account was frozen because of triangular arbitrage. They have given me no reason, no proof, no communication.
There's gotta be some way to hold these suckers to account. Loads of scams in crypto, but bitrue.com has a moderate size profile online. I will survive. but I hate to see more people falling for these scammers.....