when exchange list will be available???

I was withdrawal PLN via MoneyPolo at 28/01/2018 11:41:41, but MoneyPolo cancel this payment and support MoneyPolo say me that EXMO must give me my money back (265.29PLN) so i was create ticket at 30.01. Today is 09.02 and EXMO support still ignore my ticket and no refund my money. Ticket ID: 355330, withdrawal id = 2760254. I Please again give me back my money.