Show Posts
Can you please have someone expedite the handling of Support Request #7194? In short, I sent $2000 to my fiancés Kraken Account via Hamni Bank on 11/29. She is from the UK, where I formally lived, and is verified through Tier 2. On 12/6 I get an email from support stating that I cannot make a deposit for an account that is not in my name. Not sure why it took a week to tell me that but no worries I said - just please send the money back. On 12/9 I emailed support to ask about the delay.
Here is the reply I received:
Quote
Brian (Kraken Support)
Dec 09 15:43 (PST)
XXXXX,
There's no delay yet. Bank wires aren't next day, especially at our bank. We have to prepare a transaction form. Then that has to be singed off by our CEO. Then it has to faxed to our bank. After that, it has to be manually entered at our bank in order to send out as a wire. These transactions with our bank can take up to 10 business days.
Please stop calling our bank - they can't do anything for you. We are processing your refund, but it's going to take some time.
Best,
Brian
Dec 09 15:43 (PST)
XXXXX,
There's no delay yet. Bank wires aren't next day, especially at our bank. We have to prepare a transaction form. Then that has to be singed off by our CEO. Then it has to faxed to our bank. After that, it has to be manually entered at our bank in order to send out as a wire. These transactions with our bank can take up to 10 business days.
Please stop calling our bank - they can't do anything for you. We are processing your refund, but it's going to take some time.
Best,
Brian
Both my fiancé and I have accounts at Kraken, and were very excited about your exchange - however, this type of customer service is very disheartening. Its been half a month and the money has yet to be returned.
