I did buy some Acorns on the first release. I actually had some correspondence with Brian K. in customer support.
They respond by talking in circles and don't seem to care about the end user. Simply put, they lied to anyone who bought products.
If the damn software was not available as they promised, it should have never been advertised that way!
I requested a refund and was told to get in line:
'Squirrels Research Hardware
support@squirrelsresearch.com via freshdesk.com
Nov 25, 2019, 3:00 PM
to me
Hi Josh,
I understand that you're upset. What I can do for you is place your request in the refund queue. These will be handled in order, and judged on a case by case basis. When we have the funds to start fulfilling refunds we will be in touch to let you know the progress of your request.
Thanka
Brian K.
SQRL Customer Support
On Mon, Nov 25 at 2:43 PM , Josh Harris <**********@mail.com> wrote:
At the time the refund was offered I still had faith that Squirrels could deliver on some very specific software that was widely advertised and made to look like it was available. I know the mining software is in an intellectual property dispute right now and that is where I lost the faith. There are others in the same camp as myself and I think I will encourage them to contact Federal and local agencies to investigate false advertising over state lines. I refuse to be jerked around any longer.
Thanks for your understanding."