The problem in lesser form is the lack of staff, but the main reason Yobit is very slow with solving matters, comes from the fact that there is only one entity able to actually get things done, which is the operator himself. All staff members can only provide informative answers at best, and if things need to be deeper investigated, the staff needs to contact the operator in order to know more. It has been like that since the very beginning, and now that the crypto market has grown significantly in the last year, things have become far worse. Yobit is literally a one man show. Despite all the problems they are experiencing, Yobit still manages to gain users.