UPDATE: PROBLEM FIXED THE NEXT MORNING

I have just received all my 249.9 LTC! My eyes almost popped out of my head! (after reading all the horror stories on here last night I was thinking there was a good chance I might have permanently lost my money)

Utterly amazed and delighted!!!

So it seems Vircurex is not a scam. However, if anyone from Vircurex is reading this I highly recommend considering the following to reassure your user base and attract new users:

1. When people email customerservice@vircurex.com send them an email back straight away confirming their email has been received. (I really did feel left in the dark when I emailed last night, and then I read all the horror stories on here, absolutely bloody horrible, you can't let your customers go though that. Please make some changes so that no one has to experience what I and others have experienced ever again.

2. Have a photo of your office on your website, ideally with an address and contact phone number like Cryptsy does. This would make people feel a lot more secure about depositing coins on your site. I think you could grow your business by many multiples very quickly if you did this.

3. Hire more support staff to reply to emails, perhaps a few from India or the Philippines with good English. Getting fast replies to emails will make people feel a lot more comfortable. These workers can simply just relay updates to people on the progress of their tickets and answer FAQs etc.

4. Be more active on the forums, reply to people who say they're experiencing problems with your site.

Hey guys, so I just tried to withdraw 249.9 LTC from Vircurex but the transaction seems to have stalled and there is no TrxID. I just emailed support for help. How long has it taken them to fix this problem for others? Very shaken up by this as I really need those coins back...
Any advice or info would be greatly appreciated.