I personally use this Exchange and the only time I had a problem, I've created a ticket as mod suggest in discord ch and after few hours it has been resolved.
For Instance , I use Kraken and Binance and both times I needed support , they NEVER replied to me in " no-time" but it doesn't mean these are SCAM exchange.
I think people always watch the "bad side" without thinking about the percentage related to the total amount of users .
Maybe I'm wrong, but you' re forgetting users who don't have any problem therefore are not complaining , and , I think they are the larger amount .
Cheers
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