13 days and no solution. And more emails. Bitstamp and AstroPay where's my money???

Bitstamp, still waiting for some solution. Where is my money? Have many emails were sent, and so far no solution. In the past eight days many things are happening in the market, and I'm just being prejudiced. If anyone can help I appreciate it. I need this money urgently.

Today complete the seventh day I made ​​a deposit for the Bitstamp via AstroPay, and my money not yet credited to my account. Bitstamp, I'm tired of empty answers, I want my money. I have contacted the AstroPay and they confirmed that you already have the money since 11th of December. What is happening? I want an urgent solution. Ticket #35907.

Today complete the seventh day I made ​​a deposit for the Bitstamp via AstroPay, and my money not yet credited to my account. Bitstamp, I'm tired of empty answers, I want my money. I have contacted the AstroPay and they confirmed that you already have the money since 11th of December. What is happening? I want an urgent solution. Ticket #35907.