Well the brand new Neoz account created on the 13th (Neoz#6363, Long ID: 743634716078374932) is the new account you created. Your name isn't exactly common (looking through Discord, your name (Neoz) was only used once until your account was banned and this new account was created and joined the server shortly after). As to why you would need another account, your main account was banned, hence the reason you are posting here. Coincidence only goes so far.

Yes, there were many accounts banned that used automation or ran multiple accounts. These were well investigated prior to them being removed (your account included). Support stops answering when they continually get the response "I'm innocent" which is a very common claim when people are either running multiple accounts or bots.

Judging by the fact you have already decided to create another account, this doesn't exactly make me consider that you wouldn't violate the rules when given the chance (since creating a new account to bypass a ban is another rule violation).

I am sorry that you feel this is unfair but our team does not make these decisions lightly and never without a very thorough investigation including various tests to verify different actions of accounts to determine if there is a person using them, whether that person is using more than 1 account and whether there is part manual and part automated usage, among other things we look for.

I have the same bug (with other amounts, obviously), but I did not send the coins to myself. Were you able to send all of them? Did you use another address in the same wallet or reuse an old one?

Are the coins on the dashboard 'available' or are the coins staking? And is your wallet fully synced?