This is scam exchange, a financial pyramid if you ask.You can only deposit and can't withdraw assets. When you try to withdraw, the exchange gives error and you lose access to your funds. They are neither in your exchange wallet, not in the destination address.
About the "SUPPORT"!
On the site you see a big text
"FULL TIME SUPPORT
We take pride in our quick responses and resolutions. Our team is available every day of the year. We are always ready to answer questions or resolve any issues."
NOTHING TRUE. I got 3 unanswered tickets - 2 tickets are a month ago non answered, 1 ticket an year old also not replied at least. Any try to ask support on discord leads to ban.
Don't even think to use it. You can trade, but you can't take back the profit.Just wanted to add that I have used all available channels for support communications and I have been ignored or banned.
If you want ignore my words, but the link of screenshots below will confirm every single word posted above in case forum administrator or some user doubt in my words.
Here is errors during withdrawal:
http://prnt.sc/10c2anpHere missing support and ignored tickets, status new means that didn't answered the ticket.
https://prnt.sc/10c2es7