Can you tell me how to react to this support report to fix FED withdrawals ?

This is scam exchange, a financial pyramid if you ask.

You can only deposit and can't withdraw assets. When you try to withdraw, the exchange gives error and you lose access to your funds. They are neither in your exchange wallet, not in the destination address.

About the "SUPPORT"!

On the site you see a big text
"FULL TIME SUPPORT
We take pride in our quick responses and resolutions. Our team is available every day of the year. We are always ready to answer questions or resolve any issues."

NOTHING TRUE. I got 3 unanswered tickets - 2 tickets are a month ago non answered, 1 ticket an year old also not replied at least. Any try to ask support on discord leads to ban.

Don't even think to use it. You can trade, but you can't take back the profit.

Just wanted to add that I have used all available channels for support communications and I have been ignored or banned.

If you want ignore my words, but the link of screenshots below will confirm every single word posted above in case forum administrator or some user doubt in my words.

Here is errors during withdrawal:
http://prnt.sc/10c2anp

Here missing support and ignored tickets, status new means that didn't answered the ticket.
https://prnt.sc/10c2es7

dead coin, the official site doesn't work, no exchange plans, nobody write here anymore ... another SCAM coin

any link to a blockchain ?

I think this coin is dead, wallet stuck on one block and can't synchronize. The support didn't respond the messages. I think the project is abandoned.

we are talking for a coin with capitalization $159,982,242 USD ... 160 M dollars, this is s little away from shitcoin, but uses shitexchange.

Lets give an example for Electronium. They advertised that Electronium is tradable on Altex exchange. They must have enough knowledge to know scam exchanges. Right ?

But when the exchange stopped to work, they told: "Ask the exchange for the money, don't blame us for your exchange choice".

In this case the education will not work. The big currency players have to manage the traders.

the problem is in regulation of these institutions. In some cases, they just decide to robe the users and nobody can't stop this.

Hello,

I have no idea why, but no one is complaining that ALTEX exchange stopped working and stole all the coins there.

Can somebody tell me is there a way to return back our coins there ?