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Yeah I've asked several times and they continue to tell me I need to contact Monero. I showed them how the address changed and my account was not hacked due to 2FA. I will see what I can find out from them (again).

Thanks

If anyone can help me understand what is happening, I would greatly appreciate it. I bought a contract at Genesis Mining in 2017 for Monero. It is a 2 year contract and I have it setup to automatically send my cashouts to my offline Monero wallet. Everything was fine until March of last year when I noticed the wallet address changed and since then I have not received a single payment. I contacted Genesis and they advised me everything is fine and I should seek help with the Monero community. 

Below is a screenshot from my Genesis account. As you can see there is a change to my cashout address but I did not make this change. My wallet has this exact address but without the characters after the , (comma) but I have been stuck on 6 monero for almost a year.

http://prntscr.com/mb94ec

I downloaded the latest version of the wallet with no luck. Can someone shed some light as to what is happening?

Thanks