I had the exact same experience but I was also banned from the telegram by the admin as well.
This was my non answer from Huobi.
They are a scam exchange.
Can’t believe they can’t honour their terms. Disgusting
火小东 (Huobi)
Mar 24, 15:41 CST
respected user:
Hello, ONT is issued according to the transaction rankings. If a new issue is issued, please don't reply to this e-mail directly. Please send us a new e-mail inquiry. Thank you for your cooperation!
have a beautiful day