Because they're the only ones who has an access to their users private keys which is necessary in order to retrieve your mistakenly sent coins
[/quote]

Ahh ok. Now I understand. Thank you so much

Thanks for understanding "Slow death", do you know which is this technical procedure that generates a lot of cost?  Can I look for a specialist or company?

Thank you ZOCADAS, I will try do that! But, Why you said they are only one who can help me?  Im Computer engineer but new in Bitcoin, Technically do you know why only they can help?

Thank you

I lost all my money transferring BTCs. After I have all my money invested in BTCs, including the money from my monthly rent, to trying to make micro transactions and earn some profit, I just lost everything by sending it to Kraken.com. When I ask for help from Kraken.com Support, they say that it is not their problem and that they would spend more money to give me back what I lost than the amount I sent in the transaction.

I really wonder, when people have stopped worrying about each other. I'm sorry, you millionaires, I do not have that much money, but that little money is all I have.

I simply submitted BTCs from my wallet at LocalBitcoin.com to my wallet at Kraken.com and after a few hours I realized that the BTCs had not arrived. Unfortunately, I noticed that, by a 2cm error in the menu, instead of clicking BTC, I clicked on Tether USD, a cryptocoin I did not know until this my recent personal catastrophe happened. I created the BTC wallet (which was actually USDT wallet) and sent it from Localbitcoin.com to kraken.com, but from a BTC wallet to a USDT wallet. The USDT address inside the BTC network has never been used and the BTCs are there, floating without an owner and I cannot use them.


When I asked Kraken for help telling me all my desperate story, they would first ask me:

- How many BTCs have you sent? (What do you mean? BTCs are mine, it does not matter the quantity, for you it may seem small, for me it’s all I have)

Then they said, because it’s a small amount of money, they would not do anything about it. I keep asking myself, I must be very poor, because everything I had, is considered nothing for kraken.com and If I live under some bridge or some friend’s house for pity, it does not make any difference to them. Of course, they earn millions a day, and they can not even give me an honest answer, just a CTRL-C + CTRL-V.

This was the official response from Kraken.com:

************

At Kraken, we do what we can to prevent these mistakes from happening. That’s why we make sure that our deposit page contains a warning and acknowledgment that Kraken is not responsible for these mistakes.

Unfortunately, we will not be able to help you recover these funds. Many cryptocurrency users think of sending tokens to an exchange along the lines of sending funds to a bank. Somehow, the bank is going to track the funds and allocate the funds to the right account, even if mistakes are made. However, sending cryptocurrency to an address is very different from sending money to a bank account. Mistakes, if they are recoverable, require developers to step in and are very difficult and resource intensive. The cost of this outweighs the value of these funds in this case, and we will not be able to attempt a recovery operation.

************

I do not know who to ask for help, if someone has a little compassion and can help me, I thank you with all my heart and soul. Thank you very much for reading my post.