I thought perhaps I had missed the email verification and that was why I could not post.
I never even saw this newbie area until today because it is so far down the forum list and I generally stay in the Mining and Technical forums. Glad I found this, thanks!
This is my issue too. I thought I must have missed something or had to wait for a moderator to approve it if it didn't look like a robot.
I started mining DOGE and the account on the pool im in got locked. Now I'm here waiting so I can post so I can get to the support thread.
Hopefully this will work.