Just to update that all has been resolved at the end.

A lot of KYC docs was required - more than any Exchange I have signed up before. But at the end, my faith was restored in Freewallet.org

The KYC process was less than a day - that I would say does impress me.

If someone does try to commit fraud via them, all I can say is GOOD LUCK!

Im being open and transparent all the way.

I can find almost nothing about the actual company online such as employees, where they domiciled etc. Apart from tracing card processing to the Acquiring bank, there is nothing else to go on. Hence why my subject that they make me nervous now - a bit to late I know.

All I want to do now is complete this KYC process. They promise my funds are safe but reading other posts on BT, Im really nervous as to what excuses and requests will be coming.

But again, keeping everyone posted. And will update post as to the outcome...

I have gone through many Exchange registrations before, but never something to this level.

I dont know what to expect from them tomorrow, but will promptly provide accordingly. Will keep posted if it become ridiculous but being optimistic I can update this thread to something positive.

At the end they hold the keys to 6.2 BTC of mine...

The first email was from Peter, then Paul then Christina.

Here is the latest reply:

Hello,

Thank you for reaching out!

As our Security Algorithm has detected suspicious activity on your account your case is currently being reviewed by our Security Department. Please don’t worry, they will follow up with more details from 9 am to 5 pm.

Hope this helps. If you have any doubts or concerns in the meantime, please let me know.

I asked how long the process will take to verify my account and the reply is:

Hello,

Our specialists will contact you as soon as possible.
Please wait.

Let's wait and see what tomorrow will hold - it's going to be a long nervous night!

Hi guys

I was recommended to use Freewallet.org, i downloaded their app and did a test transaction without any issues.

As soon as i did a bigger transaction it took almost 3 hours before being displayed their side. I decided to withdraw the funds and was met with an email for further verification.

From what I have read on Bitcointalk thus far - this is going to be a mission to resolve. Let's see and will keep posted of my journey.

So important lesson learned - not your keys, not your bitcoin!!!

Follow their response here and will provide screenshots if it becomes nasty...

Hello,
 
We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.

There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.

To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.

I replied yes and received a follow up email with request where I responded in detail:

1) Screenshots from the source of deposited funds with the details of your incoming transactions (links to public explorers are not allowed); Source of incoming payment is from my Luno Exchange Wallet in South Africa. See attached image A - showing transaction today, Image B - showing actual transaction info on my Luno App.

2) Information about the origin of your funds. It can be screenshots showing the conversion of fiat money into the cryptocurrency, a list of exchange transactions or payments from mining pools; I made an Electronic Fund Transfer (EFT) from my account to my Luno ZAR Wallet where I purchased BTC via the Exchange today. See attached Image C - list of transactions and actuals fill on the Exchange, Image D - Transfer of the Funds from my bank account, Video E - showing the ZAR deposit and every purchase order filled on the exchange - the video is taken from my Luno App.

3) A clear closeup photo of your identification document (an international ID or a driver’s license in English) being held in your hand. Scanned images are not accepted; Attached as Image K and image L

4) Links to profiles in any social networks;
Facebook - https://www.facebook.com/xxxxxxxxxx
Twitter - https://twitter.com/xxxxxxxxxxxx
LinkedIn - https://www.linkedin.com/in/xxxxxxxxxxxx/

5) The utility bill payment receipt or your bank card statement where we can see the residence address (country, city, building and so on). We should be able to see your name in this document. Information should be in English; Utility Bill attached as Image F and Bank Statement attached as Image G

6) A photo of yourself in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID. Photo with Attention sign as Image H, My Freewallet App as image I & Image J

I then received the following response:

Hello,

Thank you for your cooperation!

Could you please clarify is there any possibility to provide a screenshot of transactions with more details?
We need to see the hash, the value and the address of your transactions.

Will keep posted on what comes next but I smell a rat here...

It is absolutely great to be supported by Foregenix. And even better that their CEO also joined Bitfair as an Advisor.

Expect rock solid security measurements in place here.

We have partnered with Foregenix to assist Bitfair with continuous security audits. This was announced by them in a recent Press Release ( https://www.foregenix.com/blog/new-services-to-secure-blockchain-cryptocurrency)

The Foregenix CEO, Andrew Henwood, has joined the Bitfair team as a full time Advisor. As Bitfair is offering crypto swing and day traders the ability to buy or short the top 100 Altcoins it is expected to only see volume grow as Institutional Investors, Hedgefunds and Trading Desks require a platform that allow them to insure, hedge or speculate this growing market. The partnership with Foregenix will allow Bitfair to implement the highest level of security required to become a next generation trading platform.

I cannot divulge Bitfair security audits but can share the team is implementing bank-vault security levels, undergoing penetration testing internal, external and web apps. Vulnerability tests and complete Security plan has been put in place. The smallest security audits are done in real time with various other audits on daily, weekly, monthly, quarterly, bi-annually and annual.

Hope it answers your question in more detail.

1000X leverage on the most volatile asset in the world - I kind of like it