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Could be or they included such a warning within the last week. Actually it wouldn't be that hard to implement as they already have the info at another site. Both scenarios would be good. Still their support and refund policies are really poor and costs the money of their customers. Maybe they change this in the near future, too. What would be another good thing. I keep the fingers croossed.
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Could you link me to where it has the wallet maintenance info?
I don't know if that's true, but if you had to check out an entirely different web page then that's absurd. I wasn't saying that you held full responsibility, I'm just saying that you could have avoided this if you looked more closely before depositing.
Sure: https://hitbtc.com/system-health So always check this before depositing etc. Still you will not get informed by the exchange when you register an account that it works this crappy way with them. Btw. the last column implying at some coins that there are actions taken is quite misleading: I've seen many like mine, on which labels like "investigating", "upgrading" etc. did not change for days. Regardless, they should still be able to refund you the deposit. But how long that takes you never know, it could take months before the wallet gets out of maintenance.
Yep, this damages the image of all cryptos. So I hope, they do better in the very near future or get blacklisted by the major coins so they might vanish with their destructive business model. Any losses incurred you just have to cop it. Hopefully it's not too much.
Thank you and no: It is not too much because I tried with a rather small amount to check if it works ok. Obviously it does not so I wanted to share this experience as a warning for others who might loose thousands this way. |
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If a coin is in maintenance they shouldn't even let you have the deposit address. Why would they give you a deposit address if their wallet was offline?
Exactly! Though of course, you had some responsibility in not checking closely before you deposited as well.
I do not think so: Every other exchange I know just do not take coins if they KNOW that they cannot process them. As example on binance the deposit-buttons are greyed out. As a new customer to an exchange you cannot know, that they want you to visit an extra site to read out this important information. And even if you know as an experienced customer of HitBTC that you have to do this: There is no guarantie that a wallet not loses the ability to accept deposits in the time between you check and deposit or the coins arrive. Also, why were the coins moved if the wallet was supposedly "offline for maintenance"? I'm not sure about that.
This is what I was asking me myself for a week now. So very offline the system does not seem to be. Also it's definitely not good the way they ignore to support messages and even close tickets without resolving them.
Yep, even if there are no scam or fraud attempts behind doing such, they lose confidence and will get broke sooner or later. HitBTC has had a pretty shady past, hence its negative ratings on bitcointalk. There are people who complain of their accounts getting 'hacked' and random trades being placed constantly. Also, you can pay to get your coins listed for a certain amount of time with levels of marketing IIRC which means that they probably don't care about customer experience at all. All about getting the money from ICOs.
Now I know this by own experience. I even think, the different cryptos should not list them at their pages as valid exchange where one can get their coins. Better to include an appropriate warning section and list HitBTC there. |
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About a week ago i thought to give them a try and made a little test deposit. But not even this 1st step was working out: How I learned later, the coin was "in maintenance" and "deposits offline". Still HitBTC let me deposit and not even gave a warning about the offline status.
After the coins arrived at their given address they moved them away to another address very soon. When I opened a support ticket about this issue they came back with standard text. After requesting an update some days later, they did not respond but just closed the case. I reopened another one including all the info of the original one with the request to refund my payment and still get no answer for days now.
So even if they would do the refund eventually, it is me staying with the risk as I can not sell these coins in the meantime. So I can only warn everybody to use this exchange.
It's definitely their fault for not warning users but If your funds are still there (on your HitBtc balance) then this is normal (for most of exchanges actually) because you don't really control that address but If you ever decide to make a withdrawal, the funds will come from an address that you didn't deposit to. So again, If the funds are in your account, just wait until the maintenance is finished. Thanks for info! Still the problem is, that they coins are NOT at the HitBTC balance. They just transfered them to another address they own (seen by a block explorer) but did not made them available in my account. So they are locked in until they put their fingers out of their asses. And this takes now for more than a week. All in this time the value could drop and I would have to sit at the losses. |
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About a week ago i thought to give them a try and made a little test deposit. But not even this 1st step was working out: How I learned later, the coin was "in maintenance" and "deposits offline". Still HitBTC let me deposit and not even gave a warning about the offline status.
After the coins arrived at their given address they moved them away to another address very soon. When I opened a support ticket about this issue they came back with standard text. After requesting an update some days later, they did not respond but just closed the case. I reopened another one including all the info of the original one with the request to refund my payment and still get no answer for days now.
So even if they would do the refund eventually, it is me staying with the risk as I can not sell these coins in the meantime. So I can only warn everybody to use this exchange.
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Okay guys, as the shit keep hitting the fan harder and harder here I need to take a few steps to actually end that drama for me:
Suprnova will not reopen any of it's XVG/Verge pools for mining whatsoever. You can mine it freely on any different pool if you like. Withdrawals are possible of course.
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This will be my last dealing with XVG. I don't like to get cheated and blamed. As a miner myself I care for what I mine and I care for others as well - you can take it or leave it.
I get why you're pissed off and I'm a total noob here, but I gotta say that I think they need you ocminer. WE need people like you running the pools and keeping an eye on things for the rest of us. In this quickly evolving space we need a lot more than straight up profit-takers. We need people who give a shit about doing this thing right. I hope you change your mind about XVG. I'd use your pool at double the fee exactly because you care about more than profits. I don't agree about the part about never mining Verge no matter what. We don't make statements like this and we'll go back to mining Verge after a period of stability. It seems like pool operators seem to let themselves get overtaken by emotion constantly, rather than simply looking at the best way to make money. On the other hand, I agree with where he says that he doesn't trust Verge. The $12,000 we lost is a huge amount of money. Cryptocurrencies are going to be reaching the bottom of this bubble cycle later in the year, and we need to sell and save as much money as possible to weather the period where bitcoins are worth $1000 or $2000 before the next bubble starts. That money could pay a developer's expenses for more than a month, and imagine all the new features we could add with that. This is not some sort of game. Real people's lives are at stake. We just paid someone to move across the country for us, picking up his entire life. The action yesterday increases the risk that he did all that for nothing. I personally don't think that many people here understand this. Taking those two points together, we don't make policy based off emotions or because we truly want to wholeheartedly support a particular coin. The sole purpose of our pool (and likely those of other calm and rational business owners) is to make as much money for us and our customers and to keep people employed, and mining Verge is not a reliable way to do that. If the circumstances change, then we'll re-enable Verge. lost me at 1-$2k btc This is a petty reply. Instead of addressing the main points in the post, you derisively focused on a reasonable expectation of bitcoin's price based on past bubble cycles. Next time, try focusing on the part about how the money impact's people's lives. That might show a little more compassion and class on your part. plus aint nobody tryna hear the mining pool cry about lost profits... cry me a river ----- quit crying, reopen the stupid pool and start collecting ur 1% again Suprnova will not reopen any of it's XVG/Verge pools for mining whatsoever. You can mine it freely on any different pool if you like. Withdrawals are possible of course. withdrawals are possible ? how ?? the my account tab doesnt work its dead i just set the payout treshhold below the actual balance and all the coins were transfered immediately. |
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with the 4th try my wallet is now synced. dunno why it was hanging all the time before.
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It's really pity that the Suprnova pools will stay closed. When I had a look onto my miner and saw that there was something terrible wrong, I found a message at the official Verge Twitter account, that there WAS a little problem what is fixed now. I could see it on my machine: It was NOT fixed. So it was very appreciated when the Suprnova pool went down and gave a link to the explanation what is going on (this thread). At this point Verge devs had many hours time to inform the exchanges and other pools to suspend trading to get time for a nice solution. But they just let it go. That is not acceptable.
Now even the wallets still are out of sync. Is there any ETA out already, when they get updated?
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look 1st post: "... EDIT: On 05. April the attacker started again and mined about 12k blocks again: I skimmed the logs and saw the attacker started the new attack at around block 2014060 and stopped just now at block 2026196 .. 12k blocks this time Lets say 10k... so additional 10.000 + 1560 = 15.600.000 " How can an attacker get 1% out of mining? This attack must have taken much longer than a few hours like people were saying yesterday.
I'm quoting @OCminer from a previous post https://bitcointalk.org/index.php?topic=3256693.msg33956498#msg33956498The attack started on block 2007365 and ended on block 2010039 = 2674 blocks, okay lets say 2500 blocks... One Block makes about 1560 coins, so you have 2500 * 1560 = 3,900,000 "extra" coins generated (at least!) .... - This means the attack lasted for enough time to allow 3.9 Million XVG to be created illegally. That's 32.72 BTC at current prices or $223,902 USD |
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How can an attacker get 1% out of mining? This attack must have taken much longer than a few hours like people were saying yesterday.
he was the only one mining, making 1 block per second |
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I understood it the way, it would NOT be a ROLL BACK, but more a FILTER OUT. at least the coins which would not have been moved away from the scammer addresses, what did not happen with the illegit blocks as I know, would be handled as if they never were created. this would be possible because the thieves did not allow any other transactions, so no one else would be hurt. correct?
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So did I get it right: The devs just need to fix this timestamp bug and reset to the last legit block? The hacker(s) even cannot move their illegit coins? (btw: binance has blocked transfers to it, anyways)
It's actually not so hard to get it fixed and even the hackers coins removed: Simply exclude all blocks from the blockchain mined with a "bad timestamp" e.g. don't accept blocks where the next block is more than an hour ahead of the previous one. By doing it this way, you'd already see from the beginning which blocks "belong" to the attacker and which blocks are legit. Then you would simply set checkpoints to exclude the malicious chain and only include legit blocks again. It's definitely possible.. it requires some work but it's possible.. Definitely better than letting one person get away with > 20 Million XVG ... That's good news. So just a matter of time. Thanx for answer and I'm gonna return to your x17-xvg pool as soon as it is up again. |
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So did I get it right: The devs just need to fix this timestamp bug and reset to the last legit block? The hacker(s) even cannot move their illegit coins? (btw: binance has blocked transfers to it, anyways)
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