I have stalked bitcoin forums for years, but never before (luckily) had the need to post. Now the time has come.

I was using www.bitcoinwallet.com as an online storage for a small amount of bitcoin used for transactions. I had 2FA via email activated. Sms was not activated and no phone number was ever given in the account. I had a 14 digit alphanumeric password. And yet, somehow, my account was hacked, no secure codes were sent and the 1.96 bitcoin in the account were transfered out, again, without the use of a secure code via email. I have screenshots of everything.

Can anyone explain how this happened, except for a serious chain of errors in the security protocol of the website? I've seen occassional problems sending 2FA codes from this site in other forums, etc., but as is expected, this PREVENTS users from loggin in - it doesnt allow strangers to login to my account and steal my bitcoin.

I've opened a ticket, and as expected, its been a week and no response. I understand that the coins are gone, but I want to know HOW - if there has been a more serious security breach on my end somehow, but I can't even imagine what it would be?

At a loss for possibilities...any hep would be greatly appreciated.