it seems it could be a delay.  One thing you could try if support don't get back to you, which sometimes works is using the forget password which could bypass the whole authorization process assuming it sends a reset password link.  

agree 100%  also surf other forums and search for the company you're buying from there are always topics on the company, the more there are of positve rated ones the more legit the company is.  Also call their information and check the news, any new BTC developer and mining provider will always hit internet news since there aren't many of them to begin with.  For example I was looking to invest in some cloud BTC mining from black arrow and the price seem to good to be true but after some extensive research I found many sources but the one source that convince me they were not a scam company was a forum post of a member visiting their facilities and taking pictures of their operations etc.  Some other hints are if they only accept one form of payment which is usually BTC since it is much easier to scam with it.   

they are pretty legit, I think they were just down for a bit, you can always tell if its a scam if you check out the forums or number of users on a site, other tells are if they ask for a really high take/percentage and don't let you change the BTC payout threshold.

A BTC faucet is a donation run website that gives out BTC (very small amounts for free).  If you want the best ones out there I use http://coinreaper.com/  this site is a collection of 28 of the best BTC faucets and combines them all into one site for easy access, you enter your BTC address and then press the next button and then fill capctcha pics and get paid anywhere from 10uBTC to 60uBTC every 30minutes.   The best part is once you've completed running through all the faucets it takes you back to the main page where it has a timer count down for each site.  The money gets stored at another site and once you hit a certain amount it will automatically pay out to you BTC address.   Love it to death. 

Message me if you want to know more sites like this, i've looked/researched and found several that pay even better.  Also for any BTC help for setting up an account or linking accounts to pools and using miner software don't hesitate to message me.