Indeed. They closed the case again without giving me a response. I already filed a complaint with the SEC and CFPB.

They closed the case without replying on the 27th. I made a new enquiry on the 28th and it was closed just now without a response. It would seem this is their way of doing business. Be aware!

Edit: Filing a complaint about Coinbase to the SEC and Consumer Financial Protection Bureau.

I feel that this is a lost cause. I don’t have the funds to go to court/hire a lawyer as the sum in question is already very substantial, to me at least. The situation is such that Coinbase is illegally holding my funds hostage and there is nothing that I can do about it. They have the funds in a wallet that they own, and they’ve failed to respond to my latest enquiry. The case was closed by them but I re-opened it as this is unacceptable and I fail to understand how this can happen. If this were to happen with a bank I feel they would be more supportive. I would like to post on reddit to make my case heard, but I still can’t make any posts. If anybody would like to help me it would be much appreciated.

I made a Reddit account but I can’t post anywhere because it says I need to have 200-300 karma and be active. The only way to get karma is by other people upvoting your posts so I fail to understand how I will ever be able to gather the karma if I can’t post anywhere.

I made that clear to them. So is my money lost forever? This was their final response just now:

”Hi there,


This is Henry from the GDAX escalation team.


The security and integrity of our private keys is of the utmost importance to us. As a result, the specific private keys associated with an address are not available to any single person. Due to the inherent security risks involved with accessing specific private keys, it is not possible for our support team to recover funds sent to a Coinbase wallet in this way.


I understand that this is extremely frustrating, but the unfortunate reality is that maintaining and prioritizing the security of our private keys is our top priority, which means we will not be able to return any digital currency accidentally sent to Coinbase-controlled addresses. I apologize, and wish there was something more we could do.
”

This is their response:

”Hi there,


Unfortunately, due to the technical nature of most digital currency networks, it is impossible for us to reverse this payment and we are unable to provide any mediation with this matter. It is important to be careful, and make sure that you are sure the wallet addresses you send to are compatible.


I am very sorry for this, I wish there were a way to reverse the funds once they are on the blockchain.”

Can I escalate this matter further?

Yes, definitely. I pointed out several times in my response that I'm comfortable with them charging a fee that they determine to be reasonable in order to correct this matter. And absolutely, this happened because of my carelessness.

The BTC deposit address I got from GDAX started with a 3. I plugged it into withdraw LTC on Binance. The same exact address exists both as a BTC and LTC address. Also, given that the BTC address is owned by GDAX, can we assume that the LTC address is as well?

Exactly. I’m not too tech-savy but I understand this much. I’m waiting on their response. Any thoughts what I can do if they just say they won’t/can’t do anything? I’m just torn, killing myself over this.

Edit: and yes I contacted Binance as well, they told me to contact Gdax urgently, which I did.

I fucked up. I need help ASAP. Withdrew 120 LTC from Binance, went to get an address from GDAX and chose and copied BTC wallet deposit address by accident. The transaction processed for a while, I made a support ticket both to Binance and GDAX. Apparently the BTC address I sent the Litecoins to is actually a valid LTC address. The transaction is now complete and on Litecoin explorer it shows that the coins have been received. The address has never had any prior inputs or outputs. I am going to die, seriously. Any thoughts on whether GDAX will be able to fix this problem? They responded to my support ticket with this:

”Thank you for reaching out to GDAX Support.

Unfortunately, due to the nature of cryptocurrency protocols, it’s not possible to cancel or reverse a cryptocurrency send/withdrawal to an address after it has been initiated. I apologize we cannot be of further assistance with this.”

I read online about similar cases where the exchange had fixed this issue for them for a fee. I’m all cool about paying a fee as long as this gets fixed. It’s not about reversing or cancelling a TX, GDAX just needs to make a new TX to reimburse me my LTC. Please help!