I think, everyone should harden uts skills in security and privacy defense.

Hi, Hitbtc!
The exchange Hitbtc froze my 12 bitcoins, which at the current market rate is more then 105 thousand dollars. At first it was possible to enter the private account, but there was an error "Currency operations not avialable" for any operation with bitcoins.
I wrote to the support desk, ticket # 238606. It was the 17th of febrary. The support service asked me to send a photo with a passport settled near a monitor with this ticket viewed on screen. I did it, and after that the support service completely blocked my account, so now I can not enter it. They also asked for information on the two bitcoin transfers that I carried out to this exchange. I provided this information on 26th of February. From that time they asked me to provide them lots of different certificates, confirmations, copies of screen. I always send them it as soon as possible, but receive only new requests. It longs two and a half months already.
I read a lot of reviews about this exchange. It turns out that there are very many similar cases on this exchange, that people are freezing their money, can not return it.
It seems that this exchange has a problem. Maybe they were hacked and they compensate their losses at the expense of customers. It seems that the Hitbtc Exchange is a scam. I do not advise anyone to use it.

Nina Savina