Hello HITBTC.
My problem is that i want to transfer my coins from the main account to the traiding account and viceversa, but every time i tried it, it says "Currency operations not available". This thing happens absolutly with all different coins that i have in my account. I also tried to withdraw some of my coins, but once i click to the confirmation withdrawal mail, it sends me to my account again but the coins never moved at all.The one thing that i can do is to buy and sell coins, but can not move them from the trading account. I've tried many times and there is allways the same problem.
I tried to contact with support many times for more than 4 months, support center did answer like two months ago telling me to wait because it was going to be solved soon, but i never got a solution. in the last two months i haven't got any answer at all. i also got a message from hitbtc support asking me to rate the support i was receiving, i did answer writting that i was very unhappy, that was on april 7th, since that message i haven´t got any answer. i need an answer and a solution soon. thank you.
ticket #263756. this one is the one asking me to rate support team.
Ticket ID #273878.