Since I've spent this evening telling my story in forums and on their Facebook page I managed to get a response. Go public is the key! They explained that my email messages were miss catagorised which is why they were missed. That is hard to believe to be honest since I was discussing the cancelation back and forward. Also if this were true, and they didn't get my e-mail confirming cancellation, they would have shipped the item. So they must have got one of my messages, but didn't refund. So I got the refund tonight.

They said it wasn't possible to cancel my other order so I'll need to let that rock and hope for the best. If they can mis catogorise 4 emails into a category that apparently no one reads (why would you have such a category) then they become a company I have no confidence in dealing with. I also sent my emails to two different email addresses, one which they had already replied from and the one on their website. They missed them all.

I've got a similar problem now, however when I first contacted them on 29th December I was getting very quick replies about my request to cancel an order for an Antminer. Matt original just said "are you sure as its packed and ready to go" I replied yes, then he said they would need to refund minus postage as the postage had already been paid. I said that was fine and then he stopped replying. I didn't get a refund.

This item was scheduled to be shipped in 30th December, since I've not received it, it looks like they did cancel I, but kept my money. If they didn't cancel it, then it can't really have been ready to post with shipping paid or else I would have received it by now. So either way they are telling lies or just keeping my money for a canceled order.

I've sent them 4 emails since this, always being polite and asking for an update. I appreciate that they will get hundreds of e-mails from customers wanting update about preorders, but this is different. As I say they are either lying or just keeping my money.

I've also got on order in for a Prospero x-1 and I've pretty much resigned myself to the fact I'm not getting it.

Since the Antminers were listed for a long time as due to ship on 30th December. I wonder if anyone who ordered one, got one?

Regards
Les