I  just joined this forum because of a terrible experience the first time I tried to purchase Bitcoins thru Wall of Coins. As a newbie I tried several websites but chose WOC. I liked the way they described purchasing bitcoins as simple fast easy- you just go to the bank-deposit cash in sellers account-e-mail the receipt to WOC and within minutes you have your bitcoins. HA!    I did go and deposited the money(only $200.00 ) within the specified time. I got my receipt and went to the mail store where it was scanned and e-mailed. Got home and recd e-mail that they don't accept scans. I was told to takea picture of the receipt with my cellphone AND ONLY MY CELLPHONE and e-mail it.  I explained that the camera in my cellphone hadn't worked for several years-The guy kept telling me to take a picture with my cellphone I guess he didn't know that you can't take pictures if the camera doesn't work.  He helpfully suggested that I get a new phone. Then he suggested that I borrow a phone from a friend or relative. I was thrilled that purchasing bitcoins was going to involve travelling long distances. He wouldn't budge. As soon as they have your money you have to play by their incredibly stupid rules. For example you have to photo the receipt just as it is(with a cellphone only) then you have to write on the receipt exactly what they tell you to write ( I wrote To: Wall of coins and it was rejected because I forgot to write .com)  Then after writing some idiotic things on the receipt (for example you have to include the words "for refunds call 1-866-841-2646 (DO NOT FORGET THE 1)I suppose because they don't know their own phone #. I spent over an hour and a half at the mail store having the owner take pictures of the receipt and e-mail them. The store closed and the "support" guy still wasn't satisfied.  Oh well  so what if  I would have to go back the next day and spend another $10.00 on another LYFT round trip. Finally I had enough.  All I wanted was a refund so I could go somewhere (ANYWHERE) else for my bitcoins. Turns out if you want a refund you have to do everything exactly the same as if you still wanted the f******bitcoins. Ne edless to say that in the beginning they gave me 90 minutes to make the deposit but from then on they had all the time in the world. I made the deposit May 3rd and it is now the  17th and they are now finally "attempting" to get my refund from the seller. I thought I was going insane for a while until I found several forums where perfectly nice sane people had had even worse experiences than mine. I am writing this so maybe I can save  one person from a Wall of Coins nightmare. Oh and by the way one of the posters on this forum is "rgenito" who is probably Robert Genito-the founder and CEO of Genitrust and Wall of Coins.