It seems relatively known, but I had some coins that I could not get elsewhere and I traded for zcash, cannot withdraw - no response to ticket. And I just withdrew EOS it cost me 10 EOS 137 dollars, WHAT THE ****! You got to be KIDDING ME. The charge was grey and did not have a total I didn’t realize it til after I did the deed. AVOID AT ALL COSTS. No response to ticket yet, probably never will get one.

Is there a way to get them to respond?

Absolutely ridiculous. I just got charged 10 EOS for transferring it didn’t even inform me of this when I went to withdraw it. 137 dollars. Seriously angry at this shit exchange, I read nothing but problems it needs to be shut down.

Help my Zcash is stuck and cannot be withdrawn. No notice of this issue before purchase, they never responded to my ticket...