A very bright and trusted friend who first got in to bitcoin in 2009 recommended coinbase, simple as that.

Hey everyone,

I've been into bitcoin since the end of last summer and have followed this forum closely since. Most of you combine your bitcoin knowledge with your everyday business/finance knowledge and common sense and have pretty good insights into things. Being relatively knew to bitcoin I didn't see a point in trying to give helpful answers when I probably knew the least so I've stayed quiet and followed along and, fortunately, got a ton of free education along the way (thanks guys!).

That said, I'm looking for some advice on a serious issue. I've been using coinbase for all my bitcoin purchases since I started buying at the end of August. I have to say, I've made several successful purchases with them without problem. On December 13, I purchased 10 bitcoin. The money was withdrawn from my bank account later that day. I got a confirmation email on 12/18 stating "the 10 BTC you purchased are now in your account." They were not. I emailed them several times about this. Finally, on 12/23 I got the following email:

DEC 23, 2013  |  01:34PM PST
Alex replied:

Hi there,

Thanks for contacting us on this. I can see that for some reason the 10.00 BTC from one of those transactions (********) never made it into your account. I am going to go ahead and escalate this case so we can get this situation taken care of as quickly as possible. I sincerely apologize for any inconvenience this may have caused.



I have not heard from them since despite several more emails - all I was asking for was an update and still no response. Does anyone have any advice on where to go from here? It seems crazy to me that they have had my money for almost 4 weeks, know they haven't not delievered the BTC, and seem to be in no hurry distribute my BTC. Obviously it is a lot of money. Does anyone have any suggestions on where to go from here? I could continue to email them like crazy but i'm not sure that would help. What do you guys/girls think i should do?

I am surprised a promising company that is just starting out would be that OK with such flagarantly poor customer service. Hopefully poor customer service is all it is...

Thank you in advance for your help!

Does anyone know if/when the IRS plans to disclose how they plan to address bitcoin? I thought it would be this year, based on the senate hearings, but i haven't heard anything concrete as of yet. Thanks in advance!