Fear of being scam, I made transfer from Binance to cryptopia, confirmation in blockchain, all OK and 0 coin in my wallet in cryptopia.

I opened support, with all items, prints, and hash and no response so far.

I deposited some coins, confirmed via blockchain, all right.
Trying to support via facebook without response, ticket support tells it to be 72 hours, for something that would be virtually instant. It may not be a scam, but it's extremely slow and I do not recommend it, because it's frustrating to know if I'll be stolen from my coin or when it will be credit