I don't know how I didn't find that most updated version until now.

IT WORKED!

Thank everyone for the replies both on this and my first post about the same problem.  I'm in awe of the generosity offered by the members of this forum.  Can't thank you all enough!

Electrum 3.1.3
Electron Cash 3.2
iOS Cash App/Square

Windows 10
 intel celeron quad core n2930 (up to 2016GHz)
4 gb ram
64-bit

I purchased aroung $100 in bitcoin using the cash app.  I then tried to withdraw the same amount into my electrum wallet.  No luck affter some newbie queries I came to the conclusion that opening up wallet with electron cash would solve problem...still no luck because I've since learned that these are two different currencies. Before I went back to electrum I got these two screenshots.

please help

https://ibb.co/hfGxFT

https://ibb.co/jY3f28



I re-downloaded electrum again and got this

https://ibb.co/mEXz0T

thank you!

I purchased $100 in bitcoin using cash app on iphone.  I wanted to have that on my laptop wallet. I attempted to withdraw into electrum.  I got a similar result originally in electrum as is seen in my screenshot of electron wallet. When this happened I looked into it and improperly concluded that to recover my bitcoin i would need electron cash. 

I downloaded electrum again and got this

https://ibb.co/mEXz0T

thank you!

Electrum 3.1.3
Electron Cash 3.2
iOS Cash App/Square

Windows 10
 intel celeron quad core n2930 (up to 2016GHz)
4 gb ram
64-bit

I purchased aroung $100 in bitcoin using the cash app.  I then tried to withdraw the same amount into my electrum wallet.  No luck affter some newbie queries I came to the conclusion that opening up wallet with electron cash would solve problem...still no luck.

please help

https://ibb.co/hfGxFT

https://ibb.co/jY3f28