Of course I tried at that time, we are talking about almost 1 bitcoin, a lot of money for me. I tried to withdraw my money a lot of days of November after they told me that my account was frozen and that it was never possible because my account is frozen. I have a record in my email of each login i made trying to get my money after that date where they informed me that, the account never was available for withdraw my money.

Then I chose to wait and let it run all December waiting for a support ticket that never came, and here I am in this forum denouncing this abuse of poloniex because i can't get my money yet.

already contacted them several times, I have opened a lot of tickets claiming for the same reason without any result. Checking today all my emails from poloniex i saw other reply from poloniex the same day of my first claim (11-05-2019) that they said me my account is frozen to trading and they request me withdraw my money because they gonna close my account in 2 weeks. That's a lie because my account is still availble, in fact i logged today and the whole month of november, traying to get my money and it was never possible because always i tried withdraw my balance the platform show me that my account is freezing. my balance is 0.87, certainly more than 7000 dollars...

This is an abuse, today I tried to withdraw my money again and it was not possible, the irony of all this is that Poloniex still lets me make deposits.

I was thinking like you: "Poloniex is top" that the reason why I took this situation calmly, but the truth is that almost 3 months later, I cannot withdraw my money yet, that is making me panic.

Thank you for reading me guys, I hope to solve this situation very soon.

My VERIFIED account was frozen on Poloniex without any explanation too. Wrote in the support - and they said me: We are currently reviewing your account. We will be in contact as soon as we have an update.

it was 3 month ago, and still i waiting for any REASON, my balance (0.87189716 bitcoins) in poloniex has been held for 3 months, a lot of money for me...

Does anyone know how to solve this problem?


I would like to post a picture of my balance and the email support from poloniex for everyone but I am an inexperienced user in this forum.

they have available now but is a pre order with shipping in 15 January and the minimum order is 100 units