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Thank you for your reply. I would like to mention that Cex.io asked me to provide them with MT-103 document in order to do their investigation and adds the amount to my balance. For who dont know what is the MT-103 form, it' s an international document that you get from your bank and it shows all details about the transaction including all information about the sender and the beneficiary. I can't understand that we live in 2018. it is unacceptable to spend more than 47 days looking for a transaction that you have all the details about. However, I understand that as you said it's a complicated process but what i don't understand that you don't want to give me a deadline. That means you don't have any rules about managing this process. Besides, as i told you before no one would wait to unlimited time. I really, appreciate your reply and i am looking forward to your reply.
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Cex.io provided me with a bank account to send them my money. When i did that they told me that they don't have any bank accounts and i had transferred my money to their finance partner. So,They had manipulated me by putting me at their finance partner mercy who is unknown. It's been 43 days since I've transferred the amount that hasn't added to my balance. I've sent them many emails and they keep telling me that they can't do anything at the moment and they are waiting for any reply from their finance partner. I've talked with my lawyer who asked me to provide him with their CEX.IO manager's phone number and I've asked them many times their manager's phone number but they refused to give me any phone number.
My ticket no: 759976 User id :up115245224
Below you will find the the payment information that i was given by cex.io:
Beneficiary name: GLOBAL TRADE SOLUTIONS A.G. Beneficiary address: Bahnhofstrasse 21, 6300 Zug Switzerland Beneficiary’s Bank name: VP Bank Ltd. Beneficiary’s Bank address: Aeulestrasse 6, Vaduz 9490, Liechtenstein Beneficiary’s bank account number (IBAN): LI9408805503946900001 Beneficiary bank SWIFT: VPBVLI2X
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Thank you Kemarit and Sunsilk. Anyway, based on my experience I don't encourage anyone to use cex.io bank transfer payment method.
This is the payment information that i was given by cex.io:
Beneficiary name: GLOBAL TRADE SOLUTIONS A.G. Beneficiary address: Bahnhofstrasse 21, 6300 Zug Switzerland Beneficiary’s Bank name: VP Bank Ltd. Beneficiary’s Bank address: Aeulestrasse 6, Vaduz 9490, Liechtenstein Beneficiary’s bank account number (IBAN): LI9408805503946900001 Beneficiary bank SWIFT: VPBVLI2X
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Cex.io provided me with a bank account to send them my money. When i did that they told me that they don't have any bank accounts and i had transferred my money to their finance partner. So,They had manipulated me by putting me at their finance partner mercy who is unknown. It's been 43 days since I've transferred the amount that hasn't added to my balance. I've sent them many emails and they keep telling me that they can't do anything at the moment and they are waiting for any reply from their finance partner.
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