I messed up, my own fault Im well aware, just getting that out there up front.  Not paying attention I sent eth to a etc wallet through coinpayments.net and the tx completed and is sitting in a wallet on their end.  Their refund policy states the following:

"If coins are sent to the wrong coin or blockchain or to a delisted coin and need to be recovered by us manually there will be an 8% recovery fee; if the coins can be recovered at all. This would apply if for example you sent Ether to an Ether Classic address or Digitalcoin to a Dogecoin address, etc."

Which exactly sums up my issue.  However when I put in a support ticket it gets auto locked or deleted due to the tx "not being completed."  There doesn't seem to be any other way whatsoever of getting in touch with this company.  I have seen representatives posting on this forum so I'm hoping I can catch someone's attention who can help me and I cannot pm those people.

If anyone at all knows how I can move this forward I would appreciate the help.