What are the new limits then? So confusing

Just signed up to wirex a few weeks ago and already having problems.

Went to change 200 USD on my USD virtual card to BTC, and the transaction failed. This was on Friday, 13th. After opening a support ticket, they finally got back to me (request 240910) nearly a week later saying they'll put the $200 back in my account in 5 days... what an absolute joke.  The reply to the ticket explained the transaction failed due to a technical issue. Knowing this, it can't be difficult to immediately credit my account with the correct BTC/USD.

Wirex - if you want to keep me as a customer, please put the funds back immediately. Or give me the equivalent in BTC. Very poor service thus far, and disappointing you'd hold my money ransom for nearly two weeks.

Edit: added dates

I have sent you a support message about buying 8 Amazon VCC's and them not being delivered. The transaction has been confirmed. I will report back here when the issue is resolved.

EDIT: Reached out to OP on Skype and he resolved the issue instantly. Recommend his services.

Can you reply to my PM? I'm looking to buy 10 of these.

Thank you

I've sent you a PM looking 10 emails