HitBTC, my terrible nightmare !
I have traded cryptocurrency on HitBTC exchange for a long time.
One day I deposited CPT coins to HitBTC, and my most terrible nightmare began.
My account was blocked by some “security issue”.
I have 1.3 BTC, 80 ETH and 6,400,000 CPT in my account. It’s a big amount of money. Or I have to say it is all of the money I have. HitBTC blocked my account for “security issue” although I didn’t do anything wrong. I only deposited my coins and traded, that’s it.
They asked me my passport, a photo of myself settled near my monitor with my ticket viewed on screen, proof of residence, proof of bank and then source of funds (the origin of my transaction). Although I sent them all, they replied my ticket very slowly. Sometimes it took them 19 days to reply my mail. Up to now it’s about more than 40 days, the problem hasn’t been resolved.
They always use the robot’s reply for example “Thank you for provided information” or “Please accept our apologies for such a long delay with replying” or “Looking forward your response”. And the delay with replying still happened all the times.
They have never read my files and seen my screenshots. All they did is that they only put the same questions again and again.
HitBTC is the worst crypto exchange ever.
There are hundreds of people like me, a victim of this Exchange. My email is lamvinhtri@yahoo.com. Please email me if you’re in the same situation.
My request #315223