The same thing has happened to me. My account showed that someone withdrew my funds. I did not authorize or give any kind of permission to anyone. Support told me after several weeks that it would be impossible to withdraw funds without getting an email to allow it. I did not get an email and did not withdraw funds. My account was hacked and someone stole my money! This has been several months now and support has not yet fixed the problem or are responding to me anymore.
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