There is a lot of deception from this exchange. Anyone  who's followed the case regarding the 100 BCH stolen from the user above should check out the Reddit threads.


The site is advertised everywhere as "ANONYMOUS + LIMITLESS" - that is absolutely NOT THE CASE. How you get off advertising the exchange as such, then holding hostage someone's 100 BCH until they comply with AML + KYC?? That makes no sense. BAIT AND SWITCH is what this is known as.


The company is registered in another country, but that's obvious because this business is illegal in Russia. Completely illegal.

So we have a company that is operating illegally in Russia, advertised itself (and continues to do so) as totally anonymous + limitless, yet says they need to comply with AML + KYC?? Pretty odd statement to make when your business is against the law to begin with... Obviously they aren't complying with the law to begin with, so they have no ground to stand on. The company HAD to be registered outside if Russia, as this is illegal.  


Give the guy his money back for crying out loud. I don't see how all the negative press is going to be worth it? Do a google search for your service - the top results are regarding you scamming.  

OR if you really wanna convince anyone of your truthfulness, contact the actual police in your country to start a..... Oh yeah that's right, you can't because your business is illegal.



You wanna do this to your customers, fine... But don't ADVERTISE your service as "anonymous + limitless" when it CLEARLY ISN'T. The entire reason for this whole event was the fact that he exchanged a large # of BCH - hardly limitless. And hardly anonymous when your funds are held hostage and you're being forced to send photos of your passport (identy theft, hello??), etc.


The service advertised is nothing but deception. Update your advertisements to reflect this. If you can't be honest with your customers, how can you expect the same??


EDIT: This is my first post. I have followed these forums for years but this fiasco really made me upset.  I have never used ChangeNOW, so can't give any first hand experience. But after reading various reviews and complaints of the  service, I'm not sure I would feel comfortable doing so. At least with the other services, you may pay a higher fee - but you'll always get your funds! Obviously can't say the same thing here.