Since this morning I am not able to login....

YOUR ACCOUNT IS DISABLED - PLEASE CONTACT SUPPORT



.....



I wrote 5 Emails since my webcam verification on Sunday.... No help... No reply....

Hi Haber03,

I saw your post on the forum. I am sorry that you appear to be having difficulties with your account. Should you wish, if you private message me your username, I could investigate further for you?

Many thanks.

Best,

Mark
Sportsbet.io team


Where is my help now? Are you only here to advertise the site or do you want to help customers, who have problems with sportsbet   I verified my account and made a webcam verification which is crazy for a bitcoin bookie in my eyes... So I ask you here once again:  Am I able to use my account again, to place bets and do withdrawals??

I answered the private message 3 hours before your new post here in this forum.  So am I able to bet again now??

Hello,

I dont if I am right here, but I have a problem with sportsbet.io.
I made some deposits and some bets, but since last Friday I am not able to bet. I have access to my account, but when I wanted to place a bet, it just loads and nothing happens. I was in livechat and they told me to write to security@sportsbet.io. I did this and they asked for verification documents. I have a cloudbet account too, but I never had to send verification documents... But I have sent the documents the security email. Some minutes later, they replied my mail and I had to do a webcam verification in addition to the documents I have send them... Although it was very painful for me to do such a webcam verification, I made it and I thought I will be able to bet from now on. But nothing... Last email from sportsbet security was:

"Thank you for finishing our verification process.

Please note that your account was disabled due to being flagged for multi accounting by our security systems.

As this is strictly forbidden by our terms and conditions we would like to extend your the ability to explain.

Under rule 3.5
"You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account/s will be frozen."
and rule 3.6.     
"If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member Account being blocked."

Please let us know if you have opened previously or actively use any other Sportsbet accounts. If so please name these or any such user accounts.

Thank you for your patience and understanding regarding this matter.

Kind regards,
Sportsbet.io Player Safety and Assurance Team"
 

I answered:

"It is 100% safe that I have opened only one account. I have send you my correct email and my correct birth date and I verified it with sending my documents and made in addition to it a web cam verification with my face which was very painful for me, because I have never done this before. I have heard only good things about sportsbet.io and was confident to use a serious bookmaker. I have read the forum here https://bitcointalk.org/index.php?topic=1458034.3600  and I am thinking about to publish my verification process there and my experiences which I had the last hours..."

That was saturday morning. Since this moment I asked in two emails why nobody reply my mails... Livechat is also not able to help... I dont know what to do...

So what can I do??