After providing proof of fraud CEX.IO are refusing to do anything other than give me the username that did indeed cash the voucher. This company claims to be a legitimate exchange and financial institution but holds no accountability when presented with proof of fraud. To turn a blind eye to fraud is to be a party to fraud!
I requested the issue be escalated to a manager or director and was told point blank the case would be closed and no additional responses would be made to my request. How's that for customer service?!? These people only want your coin and to rip you off! I'm trying to get more people involved in hashing by providing an easy alternative to buying BTC and transferring it to cex. Yes I expect to see a profit from this endeavor but didn't expect the provider to leave me with my ass hanging in the breeze!
Needless to say I'm extremely unhappy with the way I've been treated and will be taking this issue to the masses starting right here!
Here's the thread on CEX.IO:
https://support.cex.io/hc/en-us/articles/201572336-Feb-27-2014-Vouchers-usage-warning By admitting that the vouchers were in fact legitimate and that they were purchaed fraudulently and doing nothing about it makes CEX.IO a knowing participant to fraud! I'm highly reconsidering whether to keep my GH/s on CEX or cashing it out and never doing business with this group again.
Who else here has seen this issue?