thanks for your help everyone, seems I have lost this money.

please avoid Bitwallet

Hi Bob, no backup that I know off. I think the wallet automatically back ups to iCloud but I have 2 back ups in the Cloud and I have tried restoring both and neither of them seem to have the private key I need to access this Bitcoin

Thanks Bob. I just downloaded the app.
I don't think there was any back up made when I installed it. No word seed / back up file that I know off.

hi, yes just downloaded it and a wallet popped up. No set of 12 words.
how do i find the transaction ID? would this be in the Bitwallet app?
In the ledger in Bitwallet I can see 3 inputs, a Block number, Confirmations, Size, Weight and a long hash number.
Is it the hash number?

Thanks again

Hi NeuroticFish, thanks for getting back to me.

Yes, I think you are right, Bitwallet just created a wallet for me. I don't have a password for the app. They never sent me a seed.
I am using my iphone so the same device.
I haven't reinstalled the software.
Bitwallet support did tell me to see if I could restore from one of my iCloud backups. I have 2. I tried both but neither seem to have the private key.

Do I have any hope of rescuing this money?
Thanks again mate

Looking for some advice or help would really appreciate anyone who has the time to answer.

I bought some Bitcoin at Coinbase (a few months ago).
I transferred it to an app called Bitwallet.

Now its locked and I can't transfer it out of Bitwallet as the app is telling me that I am missing my private key.
I went back to Coinbase but they just told me they don't give out private keys and the transaction completed their end.
I tried to contact Bitwallet support but they just told me they have no access to people's wallets and I should try and learn how Bitcoin works.

Seems crazy to me - both sides telling me to talk to the other one and not really offering any help.
Can anyone give me some advice in this situation?
How can I provide the private key to Bitwallet if I never had it?
Is there any other way of transferring this money on from this app.

It appears I am going to lose this money if I can't find a solution.
On a side note - don't bother with Bitwallet. Very rude and unhelpful if you have a problem.

Many thanks in advance.
Jzee